Complaint Handling

Complaint Handling

Big Impact Media LTD is the administrator and operator for onlyalphas.vip. Big Impact Media LTD does not oversee any of the related Third Party Vendors associated with this site.

COMPLAINT NOTIFICATION

If you believe anyone is violating (1) any law; (2) participating in any illegal activity; (3) violating the Terms of Service set by this website onlyalphas.vip; (4) conducting inappropriate behavior that puts others at risk; or (5) presenting non-consensual content — we need to know immediately. Anyone can submit a Complaint Notification, whether a registered user, non-registered user, creator, or affiliate of the website.

Where to send complaints:

  • General complaints, abuse, or TOS violations:
    Online – Our help page allows you to submit concerns 24/7: [Contact Support Page]
    Email – Support@onlyalphas.vip

  • Copyright / DMCA notices:
    Please send all copyright infringement notices directly to our designated DMCA team:
    Email: notice@dmcanow.io

REVIEW AND RESOLUTION TIMING

Complaints should be reported promptly to preserve evidence and allow effective investigation. The website will review all complaints within three business days and issue resolutions within seven business days. External agency actions may take longer.

Confidentiality is critical to ensure complaints are investigated objectively and fairly. Subject to law and policy, we will keep you informed of developments.

COMPLAINT REVIEW PROCESS

Upon receiving a complaint:

  1. We investigate using all available resources, including media, logs, posts, transactions, and possible interviews.

  2. If valid, media will be removed, or disciplinary action applied to users, creators, employees, or affiliates, depending on severity. Major violations may result in immediate bans or terminations.

  3. If no violations are found, the complaint is documented and the submitter notified.

  4. If disputes arise, additional evidence may be requested, and a neutral mediator may be involved.

NO RETALIATION

No one should be discouraged from submitting complaints. If negative treatment occurs as a result of filing a complaint, please notify us via the above channels.